cultural differences

Why Is Japanese Customer Service So Polite? The Cultural Roots of Omotenashi

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Japanese customer service staff bowing politely to a customer

Introduction: Why This Question Keeps Coming Up If you have ever visited Japan—or even watched travel videos online—you may have noticed something immediately: Japanese customer service feels exceptionally polite. You might have seen: Visitors from Europe, North America, and the Middle East often say: This raises a common question: Why is Japanese customer service so … Read more

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Why Are Japanese Streets So Clean Even Without Trash Cans?

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Clean Japanese street with no trash cans, showing how public spaces in Japan stay clean through cultural habits and personal responsibility

Understanding Responsibility, Habit, and Shared Space in Japan Introduction: What This Article Will Explain Visitors to Japan often say the same thing: “There are no trash cans—so why isn’t there any trash?” Photos of clean streets, Japanese fans cleaning stadiums after sports events,and tidy convenience store areas late at night frequently appear in overseas media. … Read more

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