Why Is Japanese Customer Service So Polite? The Cultural Roots of Omotenashi

Japanese customer service staff bowing politely to a customer

Introduction: Why This Question Keeps Coming Up If you have ever visited Japan—or even watched travel videos online—you may have noticed something immediately: Japanese customer service feels exceptionally polite. You might have seen: Visitors from Europe, North America, and the Middle East often say: This raises a common question: Why is Japanese customer service so … Read more

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