omotenashi

Why Is Japanese Customer Service So Polite? The Cultural Roots of Omotenashi

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Japanese customer service staff bowing politely to a customer

Introduction: Why This Question Keeps Coming Up If you have ever visited Japan—or even watched travel videos online—you may have noticed something immediately: Japanese customer service feels exceptionally polite. You might have seen: Visitors from Europe, North America, and the Middle East often say: This raises a common question: Why is Japanese customer service so … Read more

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Why Do Japanese People Take Time to Help Others?

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A Japanese woman helping a foreign traveler with directions at a train station in Japan

The Cultural Roots of Kindness, Community, and Everyday Care in Japan Introduction: What This Article Will Explain Visitors to Japan—and people who watch videos about daily life here—often notice something that feels unusual. Strangers help each other without hesitation. For example: These actions are not required by law.They are not rewarded.And they are rarely recorded. … Read more

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